Re: HI
Dear Gentle Person,
This is an acknowledgement of your recent e-mail to Homer.
Homer's working hours are from 4pm to 12 midnight seven days a
week.
Homer is generally available and can be contacted if necessary
through Jane at jes@lightlink.com or by phone at 607 277 0959 or
through his cell phone if you know it.
Homer does not always read his e-mail in a timely manner, thus we
invite you to resend your inquiry to the appropriate person below.
Homer does read his e-mail however and will respond to inquiries
directly, although sometimes belatedly. However tech support
personnel who can't handle a query will forward it to homer's desk
directly.
Thanks Homer
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Many tech support questions can be answered by reading the FAQ's
at http://www.lightlink.com -> TECH SUPPORT.
SPAM PROBLEMS? If your mail server is blocked from sending
e-mail to one of our customers, send a test message to
spam@romance.lightlink.com, we will find the mail server in trouble
from your headers and free it up.
GENERAL EMERGENCIES
RADIO, DSL, T1, HOTSPOT INSTALL OR REPAIR
Emergency repair 607 277 1965, 607 351 8628
HOTSPOT PROBLEMS
Emergency repair 607 277 1965, 607 351 8628
Send e-mail to openportal@lightlink.com.
ACCOUNTING, CREDIT CARDS, BILLING, LATE PAYERS
LOCKED ACCOUNTS
ACCOUNT CANCELLATIONS
ART MATRIX M&J VIDEO/DVD PURCHASES
Angie Hollister, angie@lightlink.com 607 533 7286
NEW ACCOUNT CREATION
DIALUP SETUP OR DISCONNECT PROBLEMS
MAILBOX TOO FULL NASTYGRAMS
WEB E-MAIL
LOST OR FORGOTTEN PASSWORDS
Joann Doolittle, jojo@lightlink.com 607 272 2872, 800 460 1742
John Shoemaker, connect@lightlink.com 607 535 4215, 088 486 4635
DNS ADDITIONS, CHANGES, DELETIONS
DOMAIN NAME REGISTRATION
WEB PAGE QUESTIONS
MAIL FAILURES DUE TO SPAM CONTROL
QUESTIONS ABOUT MAIL, SPAM, MINIPOPS AND DOMAIN MAIL FORWARDING
Jane E. Staller, jes@lightlink.com 607 277 0959, 866 831 2413
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