Bug#457057

My patience, which I've often been told is considerable, is now exhausted. So, I must resort to threats. If I don't receive all the assistance that I requested in a reasonable amount of time (1 week), I will begin complaining about this experience to all the relevant non-profit watchdogs that I can identify. (I can assure you that I'm an assiduous web researcher.) I will also post my complaints on any web sites, blogs, and newsgroups which I consider relevant. I will also write emails to any individuals which I consider it worthwhile to contact regarding this matter, and I will also write emails to publications which I consider relevant.

Date:	Thu, 20 Dec 2007 08:10:46 -0800 (PST)
From:	"Diego de Soto" <diego_de_soto@yahoo.com>
Subject:	Re: Fwd: Re: Bug#457057: (no subject)
To:	"Colin Watson" <cjwatson@debian.org>

Thanks Colin. My apologies about the single-line email; I'll look into the configuration of my email program.

Best,

Diego

Colin Watson <cjwatson@debian.org> wrote:

On Wed, Dec 19, 2007 at 12:42:15PM -0800, Diego de Soto wrote:
> I am forwarding the email that I received from a person who apparently was mistakenly asked to help me with a bug.

This happened because apparently your whole report reached the BTS on a
single line, which caused it to assign your report to multiple packages
including 'boot':

> > Package: installation-reports Boot method: <4.0 r1 "Etch" - Official i386 BC Binary - 1 20070820 - 20:20 CD> Image version: <4.0 r1 "Etch" - Official i386 BC Binary - 1 20070820 - 20:20 CD> Date: <14 Dec. 2007> Machine: Processor: Intel Core 2 Duo T7100 Memory: 1 GB RAM, 120 GB HD Partitions: <3 GB ext2 & 3 GB swap area> Output of lspci -nn and lspci -vnn: not sure what this means and don't have time to find out, sorry Base System Installation Checklist: [O] = OK, [E] = Error (please elaborate below), [ ] = didn't try it Initial boot: [O] Detect network card: [O] Configure network: [E] Detect CD: [O] Load installer modules: [O?] Detect hard drives: [O] Partition hard drives: [O] Install base system: [E] Clock/timezone setup: [O] User/password setup: [O] Install tasks: [ ] Install boot loader: [ ] Overall install: [E] Comments/Problems: > I don't remember if the loading of the installer modules went well; hence the question mark. When setting up the network, I get an error
> message: "Network autoconfiguration failed". This may simply be due to the fact that I don't have an internet connection. When I try to install the base system, I get the following error messages: "Debootstrap Error" and "Failed to determine the codename for the release." Also, due in part to the non-intuitive nature of the installation instructions, I deleted part of Windows (enough so that I no longer had access to it) during the partitioning process.>

I've looked at the raw mail you sent and this seems to be a problem with
your mail program (Yahoo! Mail?). Perhaps you need to configure it to
send plain-text e-mail without auto-formatting, or some such.

In any event, Mike Hommey has already reassigned this to just the
'installation-reports' package, where it belongs.

Cheers,

--
Colin Watson [cjwatson@debian.org]

Date:	Mon, 14 Jan 2008 06:14:37 -0800 (PST)
From:	"Diego de Soto" <diego_de_soto@yahoo.com>
Subject:	unanswered bug report
To:	installation-reports@packages.debian.org

Hello,

Below you will find the bug report that I filed roughly a month ago. I am dismayed that I have not yet received a response to my query, since my computer has been useless for the past month. I do not own another computer and do not have a desk job, and hence have to pay for access to computers at any point that I want to use one. Given this wait period, I hope that you can answer my message in the next twenty-four hours. I need, at this point, to be able to configure Debian to be able to:

1. use a standard word-processing package that can read various MS and other file formats

2. use Skype (audio only)

3. use a standard web browser

4. listen to mp3 files (this requirement is not for my entertainment)

5. read PDF files

Regards,

Diego

Date:	Tue, 15 Jan 2008 00:45:37 +0100
From:	"Geert Stappers" <stappers@stappers.nl>
To:	"Diego de Soto" <diego_de_soto@yahoo.com>
CC:	installation-reports@packages.debian.org
Subject:	Re: unanswered bug report

Op 14-01-2008 om 06:14 schreef Diego de Soto: > Hello, > > Below you will find the bug report that I filed roughly a month > ago. I am dismayed that I have not yet received a response to my > query, since my computer has been useless for the past month. According http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=457057 there was a response the very same day. There is also visable that the original posting had no line breaks. (It was malformed, everything was on the same line )

unanswered email:

Date: Tue, 15 Jan 2008 02:56:45 -0800 (PST) From: "Diego de Soto" <diego_de_soto@yahoo.com> Subject: Re: unanswered bug report To: "Geert Stappers" stappers@stappers.nl another (unanswered) email from me:

Date: Mon, 14 Jan 2008 06:14:37 -0800 (PST) From: "Diego de Soto" <diego_de_soto@yahoo.com> Subject: unanswered bug report To: installation-reports@packages.debian.org Yes, there was a response, but unfortunately it was from a person who said that the message had been misrouted to them and that they thus could not help me. I am aware of the fact that the posting was all on one line, and will, in the future, make sure to include line breaks.

Date:	Tue, 15 Jan 2008 02:56:45 -0800 (PST)
From:	"Diego de Soto" <diego_de_soto@yahoo.com>
Subject:	Re: unanswered bug report
To:	"Geert Stappers" stappers@stappers.nl