To Whom It May Concern:
In order to be fully updated regarding my wrangles with members of your association, I would suggest looking at the information compiled below, and then reading the rest of this message.
My patience, which I've often been told is considerable, is now exhausted. So, I must resort to threats. If I don't receive all the assistance that I requested in a reasonable amount of time (1 week), I will begin complaining about this experience to all the relevant non-profit watchdogs that I can identify. (I can assure you that I'm an assiduous web researcher.) I will also post my complaints on any web sites, blogs, and newsgroups which I consider relevant. I will also write emails to any individuals which I consider it worthwhile to contact regarding this matter, and I will also write emails to publications which I consider relevant.
While I understand that your organization is not-for-profit and that therefore I cannot expect maximum efficiency, I don't think I've been or that I'm being unreasonable.
Diego de Soto
original bug report:
first subsequent and relevant email exchange:
Thanks Colin. My apologies about the single-line email; I'll look into the configuration of my email program.
Colin Watson <firstname.lastname@example.org> wrote:
On Wed, Dec 19, 2007 at 12:42:15PM -0800, Diego de Soto wrote:
> I am forwarding the email that I received from a person who apparently was mistakenly asked to help me with a bug.
This happened because apparently your whole report reached the BTS on a
single line, which caused it to assign your report to multiple packages
> > Package: installation-reports Boot method: <4.0 r1 "Etch" - Official i386 BC Binary - 1 20070820 - 20:20 CD> Image version: <4.0 r1 "Etch" - Official i386 BC Binary - 1 20070820 - 20:20 CD> Date: <14 Dec. 2007> Machine:
Processor: Intel Core 2 Duo T7100 Memory: 1 GB RAM, 120 GB HD Partitions: <3 GB ext2 & 3 GB swap area> Output of lspci -nn and lspci -vnn: not sure what this means and don't have time to find out, sorry Base System Installation Checklist: [O] = OK, [E] = Error (please elaborate below), [ ] = didn't try it Initial boot: [O] Detect network card: [O] Configure network: [E] Detect CD: [O] Load installer modules: [O?] Detect hard drives: [O] Partition hard drives: [O] Install base system: [E] Clock/timezone setup: [O] User/password setup: [O] Install tasks: [ ] Install boot loader: [ ] Overall install: [E] Comments/Problems: > I don't remember if the loading of the installer modules went well; hence the question mark. When setting up the network, I get an error
> message: "Network autoconfiguration failed". This may simply be due to the fact that I don't
have an internet connection. When I try to install the base system, I get the following error messages: "Debootstrap Error" and "Failed to determine the codename for the release." Also, due in part to the non-intuitive nature of the installation instructions, I deleted part of Windows (enough so that I no longer had access to it) during the partitioning process.>
I've looked at the raw mail you sent and this seems to be a problem with
your mail program (Yahoo! Mail?). Perhaps you need to configure it to
send plain-text e-mail without auto-formatting, or some such.
In any event, Mike Hommey has already reassigned this to just the
'installation-reports' package, where it belongs.
Colin Watson [email@example.com]
another sent email:
Below you will find the bug report that I filed roughly a month ago. I am dismayed that I have not yet received a response to
my query, since my computer has been useless for the past month. I do not own another computer and do not have a desk job, and hence have to pay for access to computers at any point that I want to use one. Given this wait period, I hope that you can answer my message in the next twenty-four hours. I need, at this point, to be able to configure Debian to be able to:
1. use a standard word-processing package that can read various MS and other file formats
2. use Skype (audio only)
3. use a standard web browser
4. listen to mp3 files (this requirement is not for my entertainment)
5. read PDF files
second subsequent and relevant email exchange:
Op 14-01-2008 om 06:14 schreef Diego de Soto:
> Below you will find the bug report that I filed roughly a month
> ago. I am dismayed that I have not yet received a response to my
> query, since my
computer has been useless for the past month.
there was a response the very same day.
There is also visable that the original posting had no line breaks.
(It was malformed, everything was on the same line )
another (unanswered) email from me:
Yes, there was a response, but unfortunately it was from a person who said that the message had been misrouted to them and that they thus could not help me. I am aware of the fact that the posting was all on one line, and will, in the future, make sure to include line breaks.
Never miss a thing. Make Yahoo your homepage.
- From: "Felipe Augusto van de Wiel (faw)" <firstname.lastname@example.org>
- From: Christian Perrier <email@example.com>