Leopold Palomo-Avellaneda wrote:
That's exactly the point. People EXPECT you do give them free support if you've done it once. What they don't realise is that customers pay the company I work at up to 100 € per hour for my work. They do not see that this is hard and worthy work. I don't expect the local garage to change my tooth belt for free, either. (They charge 400 € for that ... screw Volkswagen!)"Remember, don't be Microsoft's technical support!"