I agree, one of the difficulties with reporting bugs and suggestions for a non-technical person with Debian is finding the list that handles the problems. Ubuntu has a system "Bug Squad" that, like a hospital emergency room, let's people search for a similar bug, if one is found, allow the person to say "me too" or if none is found to submit a new bug. The bug is then - just like a good hospital emergency room - assigned to the correct team by volunteers who in Debian terms "know the correct list". It's an excellent program, but I still like Debian better despite its flaws.
David