RE: Network Card diagnostics
> on Sun, Oct 14, 2001 at 02:18:33PM -0400, Scott Henson
> (shenson2@wvu.edu) wrote:
>
> > I have a computer that has an on-board network card that doesnt
> seem to be
> > working properly. We already took it in to be serviced once(we have a
> > warentee), but the service people took for a few hours and when
> we picked it
> > up they said it was a software problem and propmtly charged us $40 for a
> > false alarm(as they called it). We took it home and it worked
> fine for a
> > while. Now it is acting up again. I am thinking that they
> fixed and said
> > that just so they could charge us the $40. I was wondering if
> there was any
> > utilities within debian that I could install on it to check
> that the network
> > card is bad. Anything that acctually checks the hardware to
> see if it is
> > responding and that it can reach the network. Thankyou
>
> The proper protocol in this case is:
>
> 1. Inform the store the card's failed twice and you're demanding both
> a mobo replacement and a refund of your earlier $40 charge.
> Frankly I can't believe they opted to "repair" rather than replace
> the mobo initially.
>
> 2. Failing above, you purchase an alternate mobo, from another store,
> and widely publicize the name of the first.
>
> I tend to prefer expansion cards rather than onboard components for
> substantially this reason.
>
> Peace.
>
>
Well yes I wish I could have done that. But they said it was software the
first time. This is acctually my sister's computer and she let them pull
the wool over her eyes. Now this time I need hard proof that it is hardware
related. And for the name of the place its Golden Tech Computers in
northern virginia. Also its one of those proprietary computers that have
everything built in. I dont like it, but thats what she got. I am looking
for a utility that can give me hard proof that it is hardware related.
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