Re: Bug#655999: [bugs.debian.org] Reporting documentation - "What package does your bug report belong to?" points to user support groups
On Wed, Feb 15, 2012 at 11:12:28AM -0500, Filipus Klutiero wrote:
> Ah, OK. If the request is going to be "Why am I experiencing problem
> foo?", then it makes sense on debian-user. In that case, the problem
> is just phrasing (in the current phrasing, the user is already at
> the step of reporting a bug).
People arrive thinking about bugs but they don't necessarily have a clear
idea in their mind about what the exact bug is, so encouraging some
generic diagnostic discussion should be more helpful than bouncing their
bug report from one maintainer to another.
> >In any case, we do have support for tracking unknown packages in the bug
> >tracking system, and a few people (used to) volunteer to look after it.
> >So if the prospective reporter doesn't get help from debian-user, they
> >can still file such a bug report.
> Hum, interesting. I am aware that the ITS deals with errors in the
> package given, like when the user does a typo, but I'm not aware
> that one can "knowingly report against an unknown package". Could
> you explain how they would do that?
Whenever you type something in the Package: line that can't be matched
to an existing package name, it falls through into and is forwarded to
2. That which causes joy or happiness.