Re: Bug#123234: Deprecate BTS "close" command?
On Tue, Dec 11, 2001 at 05:07:34PM +0100, Josip Rodin wrote:
> I think we _do_.
>
> The amount of time you have to spend saying what happened tends to be much
> smaller than the amount of time the bug submitter tends to spend tracking
> down the reasoning.
Well, i do not agree. This should not happen.
I always dealt with people that provided some reason: i found the
reason easily and it was detailed. Having only a notification didn't
hurt me.
Whenever i used the close command i provided some reason and when it was
not enough, i replied explaining what i did in detail.
If someone do not understand me, it is my fault and it's up to me to
make me understand. You should not spend time tracking down the
reasoning, you should ask (reopen the bug, at least).
This is the behavior i expect from other DD.
I use the close command correctly and i want to use it again. If people
do not use it correctly (with proper reason etc.), it's their own problem
and they should change their behavior.
You should ask for this.
We have a guides, manuals and policy, we can add a guideline for the
human to human interaction, if someone need it.
May be it's time to test, not only people's technical abilities but their
social aptitude too.
> I must mention the special case, when bugs are filed by developers. It also
> takes very little time for a developer to figure out how the bug was closed
> without a closing message. However, developers are by their engineer nature
> always interested in how the bug was fixed.
Here, is a sort of "offense" to be called engineer, but I understand what
you mean, and do agree with the concept but not with the *implementation*.
cheers,
--
Luca - De Whiskey's - De Vitis
aliases: Luca ^De [A-Z][A-Za-z\-]*[iy]'\?s$
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