-------- Forwarded Message --------
Well I thought of something that
actually fixed the damn printer. When I downloaded the damn
updated file it changed the name from Laser Jet Pro to
something else. I just changed the printer name to the one I
have used from day one and it prints. I apologize for not
thinking about that sooner. I do appreciate you guys and
especially David. Thank you a million times over.
Moe
On 7/9/25 11:33 PM, David Christensen
wrote:
On
7/9/25 18:04, Maureen L Thomas wrote:
I am using Debian Bookworm latest
updates with a HP desktop. The computer works fine now and
that is thanks to you guys who helped me get it that way. I
thank you all for you assistance.
I am glad you were able to get the PIA VPN installed. :-)
I have had this printer for about 7 or
98 months and have had no problem with it. Four days ago it
printed everything through wifi just perfect. It stopped
printing from wifi but it will print its connection stuff
straight from the machine. So I went to HP and they said it
needed a new update. I downloaded the file and it was a .run
file. When I ran it it said something was missing but did not
say what. I went back to HP and the pages I had used could
not be found and right after I downloaded the file from them
the chat disappeared and no one answers their phone number.
Yes, it is out of warranty. Today I found that source forge
had the file I needed so I download it (tar.gz) and proceeded
to unpack it. It has not changed the computer at all. It
still will not print via wifi. I made sure it was connected
twice and it is connected.
I have no idea what to do. I spent two hours on HP looking
for any explanation and could not get any help from them at
all. I cannot afford another printer and I have three un-used
color cartridges. It does say it is low on ink but according
to the one person I talked to 2 days ago said that that would
not stop it from printing.
Any help would be appreciated as I am almost at the point of
taking a hammer to it.
Thanks, Moe
Did you make any changes to the printer, to your computer, or to
your network immediately prior to the when the printer stopped
working? If so, which devices and what changes?
Are other Wi-Fi devices working okay?
STFW "Laser Jet Pro 4301 8023 CB", the closest I could find is:
https://support.hp.com/us-en/drivers/hp-color-laserjet-pro-mfp-4301-4303dw-fdn-fdw-printer-series/38348016
Is this your printer? If not, please find the correct hp.com
support page and post the URL.
What files have you downloaded (e.g. file names) and from where
(e.g. URL)?
David