Re: Failure to install request-tracker4 in Jessie Newest

So I was able to get into the advice on these installations but it seems that I've hit another snag on this, namely activating fast cgi, and getting it to be loaded by RT. Apparently fastcgi is installed in Apache, but getting Apache to load RT's call to fastcgi (? I guess) is failing.

The apache.conf is below:

# This is the main Apache server configuration file. It contains the

# configuration directives that give the server its instructions.

# See http://httpd.apache.org/docs/2.4/ for detailed information about

# the directives and /usr/share/doc/apache2/README.Debian about Debian specific

# hints.

# Summary of how the Apache 2 configuration works in Debian:

# The Apache 2 web server configuration in Debian is quite different to

# upstream's suggested way to configure the web server. This is because Debian's

# default Apache2 installation attempts to make adding and removing modules,

# virtual hosts, and extra configuration directives as flexible as possible, in

# order to make automating the changes and administering the server as easy as

# possible.

# It is split into several files forming the configuration hierarchy outlined

# below, all located in the /etc/apache2/ directory:

# /etc/apache2/

# |-- apache2.conf

# | `-- ports.conf

# |-- mods-enabled

# | |-- *.load

# | `-- *.conf

# |-- conf-enabled

# | `-- *.conf

# `-- sites-enabled

# `-- *.conf

# * apache2.conf is the main configuration file (this file). It puts the pieces

# together by including all remaining configuration files when starting up the

# web server.

# * ports.conf is always included from the main configuration file. It is

# supposed to determine listening ports for incoming connections which can be

# customized anytime.

# * Configuration files in the mods-enabled/, conf-enabled/ and sites-enabled/

# directories contain particular configuration snippets which manage modules,

# global configuration fragments, or virtual host configurations,

# respectively.

# They are activated by symlinking available configuration files from their

# respective *-available/ counterparts. These should be managed by using our

# helpers a2enmod/a2dismod, a2ensite/a2dissite and a2enconf/a2disconf. See

# their respective man pages for detailed information.

# * The binary is called apache2. Due to the use of environment variables, in

# the default configuration, apache2 needs to be started/stopped with

# /etc/init.d/apache2 or apache2ctl. Calling /usr/bin/apache2 directly will not

# work with the default configuration.

# Global configuration

# ServerRoot: The top of the directory tree under which the server's

# configuration, error, and log files are kept.

# NOTE! If you intend to place this on an NFS (or otherwise network)

# mounted filesystem then please read the Mutex documentation (available

# NOTE! If you intend to place this on an NFS (or otherwise network)

# mounted filesystem then please read the Mutex documentation (available

# at <URL:http://httpd.apache.org/docs/2.4/mod/core.html#mutex>);

# you will save yourself a lot of trouble.

# Do NOT add a slash at the end of the directory path.

#ServerRoot "/etc/apache2"

# The accept serialization lock file MUST BE STORED ON A LOCAL DISK.

Mutex file:${APACHE_LOCK_DIR} default

# PidFile: The file in which the server should record its process

# identification number when it starts.

# This needs to be set in /etc/apache2/envvars

PidFile ${APACHE_PID_FILE}

# Timeout: The number of seconds before receives and sends time out.

Timeout 300

# KeepAlive: Whether or not to allow persistent connections (more than

# one request per connection). Set to "Off" to deactivate.

KeepAlive On

# MaxKeepAliveRequests: The maximum number of requests to allow

# during a persistent connection. Set to 0 to allow an unlimited amount.

# We recommend you leave this number high, for maximum performance.

MaxKeepAliveRequests 100

# KeepAliveTimeout: Number of seconds to wait for the next request from the

# same client on the same connection.

KeepAliveTimeout 5

# These need to be set in /etc/apache2/envvars

User ${APACHE_RUN_USER}

Group ${APACHE_RUN_GROUP}

# HostnameLookups: Log the names of clients or just their IP addresses

# e.g., www.apache.org (on) or 204.62.129.132 (off).

# The default is off because it'd be overall better for the net if people

# had to knowingly turn this feature on, since enabling it means that

# each client request will result in AT LEAST one lookup request to the

# nameserver.

HostnameLookups On

# ErrorLog: The location of the error log file.

# If you do not specify an ErrorLog directive within a <VirtualHost>

# container, error messages relating to that virtual host will be

# If you do not specify an ErrorLog directive within a <VirtualHost>

# container, error messages relating to that virtual host will be

# logged here. If you *do* define an error logfile for a <VirtualHost>

# container, that host's errors will be logged there and not here.

ErrorLog ${APACHE_LOG_DIR}/error.log

# LogLevel: Control the severity of messages logged to the error_log.

# Available values: trace8, ..., trace1, debug, info, notice, warn,

# error, crit, alert, emerg.

# It is also possible to configure the log level for particular modules, e.g.

# "LogLevel info ssl:warn"

LogLevel notice

# Include module configuration:

IncludeOptional mods-enabled/*.load

IncludeOptional mods-enabled/*.conf

# Include list of ports to listen on

Include ports.conf

# Sets the default security model of the Apache2 HTTPD server. It does

# not allow access to the root filesystem outside of /usr/share and /var/www.

# The former is used by web applications packaged in Debian,

# the latter may be used for local directories served by the web server. If

# your system is serving content from a sub-directory in /srv you must allow

# access here, or in any related virtual host.

Options FollowSymLinks

AllowOverride None

Require all denied

</Directory>

AllowOverride None

Require all granted

</Directory>

Options Indexes FollowSymLinks

AllowOverride None

Require all granted

</Directory>

#<Directory /srv/>

# Options Indexes FollowSymLinks

# AllowOverride None

# Require all granted

#</Directory>

# AccessFileName: The name of the file to look for in each directory

# for additional configuration directives. See also the AllowOverride

# directive.

AccessFileName .htaccess

# The following lines prevent .htaccess and .htpasswd files from being

# viewed by Web clients.

Require all denied

</FilesMatch>

# The following directives define some format nicknames for use with

# a CustomLog directive.

# These deviate from the Common Log Format definitions in that they use %O

# (the actual bytes sent including headers) instead of %b (the size of the

# requested file), because the latter makes it impossible to detect partial

# requests.

# Note that the use of %{X-Forwarded-For}i instead of %h is not recommended.

# Use mod_remoteip instead.

LogFormat "%v:%p %h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" vhost_combined

LogFormat "%h %l %u %t \"%r\" %>s %O \"%{Referer}i\" \"%{User-Agent}i\"" combined

LogFormat "%h %l %u %t \"%r\" %>s %O" common

LogFormat "%{Referer}i -> %U" referer

LogFormat "%{User-agent}i" agent

# Include of directories ignores editors' and dpkg's backup files,

# see README.Debian for details.

# Include generic snippets of statements

IncludeOptional conf-enabled/*.conf

# Include the virtual host configurations:

IncludeOptional sites-enabled/*.conf

# vim: syntax=apache ts=4 sw=4 sts=4 sr noet

# To use RT together with mod_fastcgi, available in the

# libapache2-mod-fastcgi package, include this file with:

# Include /etc/request-tracker4/apache2-fastcgi.conf

# into your Apache configuration file.

# You will need to enable the Apache modules: fastcgi

# You might want to enable this line

# AddDefaultCharset UTF-8

# Tell FastCGI to trigger on the handler

#FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi -initial-env R$

# Use the handler

# Note: If you switch the configuration to be served up from / use a

# trailing / - ie:

# ScriptAlias / /usr/share/request-tracker4/libexec/rt-server.fcgi/

# trailing / - ie:

# ScriptAlias / /usr/share/request-tracker4/libexec/rt-server.fcgi/

#ScriptAlias /rt /usr/share/request-tracker4/libexec/rt-server.fcgi

#<Location /rt/>

# DirectoryIndex index.html

#<Location /rt/>

# DirectoryIndex index.html

#</Location>

# Limit mail gateway access to localhost by default

#<Location /rt/REST/1.0/NoAuth>

# <IfVersion >= 2.3>

# Require local

# </IfVersion>

# <IfVersion < 2.3>

# Order Allow,Deny

# Allow from 127.0.0.1

# </IfVersion>

#</Location>

#Include /etc/request-tracker4/apache2-fastcgi.conf

====================================================

The file was first included in the configuration by me but was commented out when I had re-read the instructions. I copied the file into /etc/apache2/'s "configs included" directory, that failed. Adding it as an include file failed as well. The following error was created.

The error I got when restarting the server and causes me to revert back to step 1 is the following:

sudo systemctl status apache2.service -l

● apache2.service - LSB: Apache2 web server

Loaded: loaded (/etc/init.d/apache2)

Active: failed (Result: exit-code) since Thu 2016-04-07 15:54:05 MDT; 37s ago

Process: 4294 ExecStop=/etc/init.d/apache2 stop (code=exited, status=0/SUCCESS)

Process: 4319 ExecStart=/etc/init.d/apache2 start (code=exited, status=1/FAILURE)

Apr 07 15:54:05 Sarnya apache2[4319]: Starting web server: apache2 failed!

Apr 07 15:54:05 Sarnya apache2[4319]: The apache2 configtest failed. ... (warning).

Apr 07 15:54:05 Sarnya apache2[4319]: Output of config test was:

Apr 07 15:54:05 Sarnya apache2[4319]: AH00526: Syntax error on line 14 of /etc/apache2/conf-enabled/apache2-fastcgi.conf:

Apr 07 15:54:05 Sarnya apache2[4319]: Invalid command 'FastCgiServer', perhaps misspelled or defined by a module not included in the server configuration

Apr 07 15:54:05 Sarnya apache2[4319]: Action 'configtest' failed.

Apr 07 15:54:05 Sarnya apache2[4319]: The Apache error log may have more information.

Apr 07 15:54:05 Sarnya systemd[1]: apache2.service: control process exited, code=exited status=1

Apr 07 15:54:05 Sarnya systemd[1]: Failed to start LSB: Apache2 web server.

Apr 07 15:54:05 Sarnya systemd[1]: Unit apache2.service entered failed state.

===============================================================

This is following the steps for getting this working after the install steps that Debian already recommended (which seem to be copied verbatim from RT's actually from what it looks like).