cable modem problem
11/15/05
Hope you can help
with the following problem.
I have access to
cable internet service only intermittently. My ISP, comcast.net, provides
cable service to my Lynksys cable modem. The modem links to my
iMac computer via a USB connection. The cable service also serves two
television sets. The problem is not affected by the TVs being on or
off.
When the "status"
light on the modem blinks, I have lost service. This happens
intermittently and unpredictably. If I turn off the computer and unplug the
modem for a period of minutes (not seconds), then reboot, I usually (not always)
regain service, but it seldom lasts for more than 15 minutes.
Occassionally, the modem status light and the internet service will recover
spontaneously, i.e., without rebooting.
I suspect inadequate
signal strength from comcast, but I hesitate to request a service call because
it will cost $50 if the signal is OK when they test it. Sometimes the
service works properly for several hours at a stretch, and I'm sure that if
I request service, the technician will arrive during such a period.
I've discussed the
problem by telephone with Lynksys customer support for more than an hour, but no
progress was made
I also have a
Lynksys Wi-Fi router. Until recently, I ran the cable to the modem, then a
line from the modem to the router, then a line from the router to the
iMac. I also accessed the internet from a laptop Macintosh which received
its signal wirelessly from the router. The problems were much more severe
in that configuration; I didn't have service for days at a
time.
Thanks for any
information you can provide.
Edward M. Opton, Jr
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