Re: IBM 60 Deskstar
On Mon, 17 Nov 2003, M. Lee Wiltrout wrote:
> While talking with the folks at Hitachi, I realized that something was
> 'not right'! Requirements for RMA very different from any other
> manufacturer. Luckily, I had retained a box from a Maxtor drive that
> I will use to return the IBM. Do not know where I would have been
> able to get the packing materials that were required.
That's pretty common, as far back as I can remember the manufacturers have
always required you to ship the harddrive back in a hard drive shipping
box. They reserve the right to not accept a drive stuck in a box with
packing peanuts, and duct taped together.
Maxtor will ship you packaging materials for a nominal fee(their words,
not mine, no idea how much it costs) in case you don't have anything.
> Perhaps they will realize that I am unhappy when they receive their
> drive in a Maxtor box!
I have shipped Maxtor's back in WDC boxes, and vice versa. Have yet to
receive one back in anything but the original manufacturers box. No
subtle hints to buy something else from them! ;)
I used to keep about 4 hard drive shipping boxes around the office,
because I would have 2 or 3 drives off in flight at a time. Lately, I
haven't had any failures for quite a while. Very worrisome, I'm hoping
the hard drive deity (HDD) has turned his attention to someone else.
Mike
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