Re: FWD: [Important News] Debian 2.2 CD-Rs SO # 42627
heheh.
They emailed me and offered to credit my account, i emailed them on
august 25, 1998 and they email me today.. almost 2 years to the day.
hopefully they pay more attention to quality control in the future.
good job cheapbytes, although i still don't know if i could risk buying
from you again.
nate
Debian User wrote:
>
> Now that's customer service. Too bad all companies weren't like that.
>
> On Thu, Aug 24, 2000 at 07:35:44PM -0600, Ray Percival wrote:
> > I just got this from cheapbytes for one I applaud them for doing the right thing. Ray
> >
> > ---------- Original Message ----------------------------------
> > From: "Ray Percival" <rayp@mail.sisna.com>
> > Reply-To: <rayp@mail.sisna.com>
> > Date: Thu, 24 Aug 2000 19:30:55 -0600
> >
> > >---------- Original Message ----------------------------------
> > >From: sales@cheapbytes.com (CheapBytes Sales)
> > >Date: Thu, 24 Aug 2000 17:58:35 -0700
> > >
> > >
> > >Important News Regarding Debian 2.2 CD-Rs you have received
> > >or are about to receive
> > >
> > >Message From CheapBytes
> > >
> > >You had recently placed an order for a copy of Debian 2.2 in a CD-R format.
> > >We have received e-mail messages indicating some users are having
> > >difficulties with using the CDs because of some corrupted files. This
> > >occurred for our initial batch of production and is not impacting current
> > >shipping product at this time.
> > >
> > >The CD-Rs provided are based on the Official Debian 2.2 release images
> > >provided at one of the Official Debian 2.2 mirror sites. Unfortunately, it
> > >has come to our attention, those images had corruption in them.
> > >
> > >We have reviewed images at another site and these appear to be in order.
> > >
> > >What does this mean for you?
> > >
> > >As always, CheapBytes strives to please each and every customer. That will
> > >be the case with your order as well.
> > >
> > >The following is being done:
> > >
> > >1) We will be sending out a set(s) of new Debian CD-Rs to you to replace
> > >your existing ones. The label will differ slightly from the previous one
> > >you received or about to receive. It isn't necessary to return the CD-Rs you
> > >have received.
> > >
> > >2) Of course, there will be no additional charge incurred to you.
> > >
> > >3) Because of this inconvenience to you, we will be including a copy of our
> > >Applications and Games archive CDs for free in your shipment.
> > >
> > >If you wish, we can cancel the reshipment and refund your money for the
> > >Debian purchase. Please send your e-mail to sales@cheapbytes.com with the
> > >Sales Order number included in the subject line.
> > >
> > >Please accept our apologies for this problem. All customers are valued
> > >by us and we will do our best to take care of you.
> > >
> > >
> > >
> >
> >
> > --
> > Unsubscribe? mail -s unsubscribe debian-user-request@lists.debian.org < /dev/null
> >
>
> --
> Unsubscribe? mail -s unsubscribe debian-user-request@lists.debian.org < /dev/null
:::
ICQ: 75132336
http://www.aphroland.org/
http://www.linuxpowered.net/
aphro@aphroland.org
Reply to: