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Re: FWD: [Important News] Debian 2.2 CD-Rs SO # 42627



Now that's customer service.  Too bad all companies weren't like that.

On Thu, Aug 24, 2000 at 07:35:44PM -0600, Ray Percival wrote:
> I just got this from cheapbytes for one I applaud them for doing the right thing. Ray
> 
> ---------- Original Message ----------------------------------
> From: "Ray Percival" <rayp@mail.sisna.com>
> Reply-To: <rayp@mail.sisna.com>
> Date: Thu, 24 Aug 2000 19:30:55 -0600
> 
> >---------- Original Message ----------------------------------
> >From: sales@cheapbytes.com (CheapBytes Sales)
> >Date: Thu, 24 Aug 2000 17:58:35 -0700
> >
> >
> >Important News Regarding Debian 2.2 CD-Rs you have received
> >or are about to receive
> >
> >Message From CheapBytes
> >
> >You had recently placed an order for a copy of Debian 2.2 in a CD-R format.
> >We have received e-mail messages indicating some users are having
> >difficulties with using the CDs because of some corrupted files. This
> >occurred for our initial batch of production and is not impacting current
> >shipping product at this time.
> >
> >The CD-Rs provided are based on the Official Debian 2.2 release images
> >provided at one of the Official Debian 2.2 mirror sites.  Unfortunately, it
> >has come to our attention, those images had corruption in them.
> >
> >We have reviewed images at another site and these appear to be in order.
> >
> >What does this mean for you?
> >
> >As always, CheapBytes strives to please each and every customer.  That will
> >be the case with your order as well.
> >
> >The following is being done:
> >
> >1) We will be sending out a set(s) of new Debian CD-Rs to you to replace
> >your existing ones.  The label will differ slightly from the previous one
> >you received or about to receive. It isn't necessary to return the CD-Rs you
> >have received.
> >
> >2) Of course, there will be no additional charge incurred to you.
> >
> >3) Because of this inconvenience to you, we will be including a copy of our
> >Applications and Games archive CDs for free in your shipment.
> >
> >If you wish, we can cancel the reshipment and refund your money for the
> >Debian purchase.  Please send your e-mail to sales@cheapbytes.com with the
> >Sales Order number included in the subject line.
> >
> >Please accept our apologies for this problem.  All customers are valued
> >by us and we will do our best to take care of you.
> >
> >
> >
> 
> 
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