RE: Mail Delivery (failure techsupport@tyan.com)
Please do NOT respond to this e-mail. If you did not receive an answer
specific to the motherboard you requested make sure that the motherboard
model number or name is clearly listed in the subject field and resend.
Example: Trinity 400 or S1854 or Thunder HEsl or S2567 or Tachyon G9700 Pro
or G9700 Pro
All the above are examples of how to get product specific information for
our Motherboards or Video Cards.
If you are looking for specific information about other aspects of Tyan
Computer Corporation below is a listing of other options that can be
inserted into the Subject Line of your email that will generate automated
responses that can answer your inquiries.
If you have questions about Linux Distribution support then type in Linux OS
Support
If you have questions about Linux Driver support then type in Linux Driver
Support
If you have just general questions about Linux support then type in Linux
FAQ's
If you have a question about how to RMA a product then type in RMA
If you have questions about products that should of been included with your
motherboard but did not arrive then type in Cables, Manuals or Drivers
If you have a question about what Riser Cards are supported for your Tyan
product then type in Riser Cards
If you have a question about what is the largest size HD you can have on
your motherboard then type in IDE Hard Drive or SATA Hard Drive
If you have a question about what kind of memory you can you or what is the
orientation that is supported for your motherboard, then type in Memory
If you have a question about what type of System Monitor is available or you
can use with your motherboard then type in System Monitor
If you have a question about how to flash your Bios or what utilities to use
then type in Bios Flashing
If you have a question about how to install or what type of Heat Sink you
should use then type in Heat Sinks
If you are looking for information about a IrDA product then type in IrDA
Example: RMA, Cables, Manuals, Drivers, Riser Cards, IDE Hard Drive, SATA
Hard Drive, Memory, System Monitor, Bios Flashing, Heat Sinks or IrDA
This email will always send with every inquiry to techsupport@tyan.com Make
sure that you double check your email before resending in the proper format
to insure that the inquiry was sent in addition to this response. If you
are also looking to call directly to speak to Tech Support you can call
510-440-8808 Monday through Friday from 8:00AM PST to Noon and then from
1:00PM to 4:00PM PST.
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Special Note:
If you are one of our European Customers in need of direct assistance you
can contact our European team at:
Tyan Computer GmbH
Tel: 49 8136 939530
Fax: 49 8136 939544
Tech Support/RMA: 49 8136 939548
For support please contact support@tyan.de
For RMA issues please contact rma@tyan.de
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