ApexSQL Support
Thanks for contacting ApexSQL Support!
A technical support representative will reply to your message shortly.
MAKE SURE YOU HAVE THE LATEST VERSION
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In many cases, the latest version may have already addressed your issue.
Check for the latest product versions and download them here http://www.apexsql.com/download.asp after you have confirmed your version eligibility (see next).
The last published 2005 (previous) versions can be found here http://www.apexsql.com/training/2009/06/download-links-to-old-versions.htm.
HOW CAN I CHECK MY LATEST VERSION ELIGIBILITY?
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Request for your activation keys to be resent to you via this page http://www.apexsql.com/lostkey.asp. You will receive not only your activation keys but the latest versions that you are eligible for. You can also contact sales@apexsql.com directly.
WHAT SUPPORT RESOURCES ARE AVAILABLE TO HELP ME?
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The ApexSQL Support Center is an index of all available Online Support resources (http://www.apexsql.com/help.asp) including FAQs, Troubleshooting, Forum and more.
WHAT CAN I EXPECT FOR A RESPONSE TIME?
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We strive to answer all our support requests within 24 hours on business days. If you don't receive a response from ApexSQL after 24 hours, please call us at 919-968-8444 and/or post your question to our Support Forum; our email to you may have been filtered out by your mail server.
The Support Forum (http://www.apexsql.com/forum/default.asp?C=1) is the most efficient means to interact with our support team and ensures emails are never lost due to spam filtering.
Thank you for contacting support and we appreciate your patience in allowing us to resolve your issue.
Sincerely,
ApexSQL Support Team
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