Re: Debian bug #789286 - "hplip: hpfax throws error about /var/spool/cups/tmp/.hplip"
On Wed 05 Sep 2018 at 23:34:51 +0100, Brian Potkin wrote:
> On Wed 05 Sep 2018 at 21:08:27 +0200, Daniel wrote:
>
> > Hello.
> >
> > My mothers computer has been running Debian 9 for some time, and she has
> > been complaining about being unable to print documents she has received
> > via email or downloaded from the internet on their HP LaserJet 200 colorMFP
> > M276n printer for some time.
> >
> > When I visited last, I had time to sit down and debug the problem, and
> > it turns out it has problems printing PDF files, and that this error
> > shows up in the logs:
> >
> > /hpps[1984]: [1984]: error: Failed to create /var/spool/cups/tmp/.hplip
> >
> > I then came across debian bug #789286 where it shows that
> > /var/spool/cups clearly has wrong permissions, and the bug has been
> > closed. Fixing the permissions solved the printing issue. Can this bug
> > please be reopened?
> >
> > I also find it a bit disrespectful against the original creator of the
> > bug report to just blame it on a wonky source package, knowing the
> > permissions are wrong and ignoring the problem in a driver package, but
> > that might just be me.
> >
> > The system in question is a plain Debian 9.5 Stretch, fully updated,
> > with no non-Debian repositories or backports. The printer outputted only
> > three lines of PostScript code on a paper with CUPS saying a filter has
> > failed. Printing from firefox or qpdfview resulted in the same problem.
> >
> > If you need more information or want me to post another bug report or
> > something, please send me an email.
> >
> > Thanks for taking the time to read this email! :)
>
>
> Daniel - you haven't, as far as I can see, actually submitted
> a bug report. If you do (and it is on the same topic) I would
> suggest a subject line along the lines of "LaserJet MFP M276n
> doesn't print". Or you can continue the conversation here in
> debian-printing if you prefer.
>
> Knowing which filter failed would be useful, as would having
> an error_log. See
>
> https://wiki.debian.org/DissectingandDebuggingtheCUPSPrintingSystem
>
> for how to get that.
>
> Regards,
>
> Brian.
I forgot. If you post to debian-printing an error_log will have to be
compressed with gzip to get though.
--
Brian.
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