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Attachment Received Autoreply



This is an autoreply based on a message received from you. 
	
Thank you for your file-sample. We will review your email and either send
you a response or forward to the appropriate contact. If you have sent us a
file which contains a possible virus please insure that it is compressed in
a password protected zip file (password - infected). 
______
	
Please note: We sometimes receive a file that is analysed as clean, but find
later that the file was infected when it left the sender and was cleaned or
corrupted somewhere along the line. This is why it is necessary to
password-protect zip files.
	
Our official response time for virus samples is 48 hours (excluding
weekends). This time may be extended when samples need to be analysed by a
senior researcher. 

For faster response, try our WebImmune service at this link:
http://www.webimmune.net Submitting to WebImmune can also be very helpful if
you are having a problem submitting a file in a password-protected ZIP file,
especially if gateway AV software is stripping your file-sample. 

For sample-related issues please contact: 

		UK : Vsample@nai.com
		USA: Virus_Research@nai.com 
		Europe: Virus_Research_Europe@nai.com 
		Germany: Virus_Research_DE@nai.com 
		France: Virus_Research_FR@nai.com 

Do not resubmit your file-sample if you have already sent it to WebImmune or
one of the above email addresses. 

Virus Research requires the following information:

*	What symptoms cause you to suspect that your machine is infected 
*	Whether any products find a virus (version number, company, results)
*	Your Virus Scan information (version number and DAT set number) 
*	System details that may be relevant about your system 
*	Your name, company name, phone number and email address if possible 
*	A list of all items contained in the package/message you are
composing 
*	An On-Demand scanner report that would show us your Scanner Engine,
DAT file and the file reported as infected if this is relevant. If you do
not know how to generate a report please contact technical support

Virus_Research accepts file-samples for analysis and possible inclusion into
AV signature DAT sets. We are also prepared to answer general virus
questions. 

All product-related questions and comments can be addressed through
technical support and customer service, including: 

*	Product installation and update questions 
*	Product usage questions 
*	Specific operating system/version questions 
*	Assistance with detection and cleaning or removal of viruses or
trojans

Contact Information for Technical Support:

US:
Corporate Customers:
Web: http://www.networkassociates.com/us/support
Phone: 888-847-8766
Consumer Products:
Web: http://www.mcafeehelp.com
Phone: 972-963-8000 

UK:
Corporate Customers:
Web: http://www.networkassociates.com/uk/support/
Phone (PrimeSupport Connect): 0870 9110010
Consumer Products:
Web: http://www.mcafeehelp.co.uk
Phone (Call-back request): 020 7949 0107   

Additional contact information for all worldwide offices can be found at the
following web-site: http://www.networkassociates.com/us/contact/home.htm

Thanks - McAfee AVERT(tm)



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