On Sun, 2015-08-16 at 13:41 +1000, Dmitry Smirnov wrote: > So naturally my client is concerned that by choosing Debian they > won't have > benefits of SLA like they would have if they choose Ubuntu because > the latter > is "endorsed". > > I'm not sure what can be done about this. Personally I'm reluctant to > approach Microsoft (I believe DPL or representative of debian-cloud > team may > be a better person to do that) and I don't know how to challenge > unfair > endorsement when some parties already formed cartel to suit their > interests... I don't think there is a straight answer to it. Support for community distributions is built, either in-house, or through a consulting company. Most companies want to partner a product company, set up a MoU, a legal agreement, and then declare support. With Debian, this will never apply because Debian does not have a 1- 800-SUPPORT number. Nor can one hold Debian accountable for not resolving a problem per a defined SLA. -- Given the large number of mailing lists I follow, I request you to CC me in replies for quicker response
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