Re: Frank Carmickle and Marco Paganini must die
On Wed, Sep 22, 2004 at 03:08:44PM -0700, Steve Langasek wrote:
> > > On Wed, Sep 22, 2004 at 09:47:50AM -0700, Adam McKenna wrote:
> > I think it's reasonable to expect that someone occupying a role account of
> > any importance will not (or at least should not) be sending direct-to-MX
> > mail from a dynamic IP.
>
> Really? I think it's bullshit. They're not responsible for your
> filtering decisions; if you're initiating a dialogue with someone, it's
> your problem, not theirs, to ensure that you're not filtering their
> responses.
If you are in the business of providing customer service via a role account,
the onus is on you to communicate properly.
Considering that dialup and dynamic IP's are filtered by a large portion of
the internet, and that most people know this, deliberately and obstinately
sending mail this way and insisting that everyone else is wrong is just
poor service.
This may not matter much in the "fuck you, you're just a braindead user"
world of Debian, but in the real world it matters quite a bit.
I do not block mail from dialup accounts. However, I sympathize with those
who do, and I don't believe that using dynamic IP mail servers to send mail
from role accounts is an acceptable way to provide service to our users.
--Adam
--
Adam McKenna <adam@debian.org> <adam@flounder.net>
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