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Re: Nice ideas about a bug tracking system



On Fri, Sep 10, 2004 at 10:10:01PM +1000, Matthew Palmer wrote:
> > If web-only people could not submit bug reports against debian packages
> > it's our fault, not their.
> Eh?  They can send an e-mail to submit@bugs.debian.org using hotmail.  I
> don't think it's our fault if some users are mental vegetables.

I personally don't manually send mail to submit@b.d.o in order to submit
bug reports since I don't remember the precise format of the mail and
I'm not willing to read the doc each time I submit one. Thus I use
reportbug which is handy and abstract over mail format details. Why
people using webmail should not have a similar tool?

> (Yes, yes, be nice to the vegetables, the e-mail interface isn't as

Precisely.

> "friendly" as a web GUI, and all the rest of it.  Write it if you want, but
> the moment I have to fire up a web browser to manipulate bug reports is the
> day I give up and go dairy farming).

You keep on using this argument, even if I've already stressed out that
adding a web interface is not equal to remove the mail interface.

> > This is a problem about _how_ the web interface is realized, not about
> > the idea of a web interface itself.
> For some reason, though, webapps seem to accumulate cruft like a
> kleptomaniac accumulates useless trinkets.  I don't know whether it's
> because of the people writing them or the medium, but I've found way too
> many webapps with a million poorly-written never-used "features".  Probably
> also a limitation of the medium -- it's easier to hide rarely used options
> in menus and whatnot in a regular GUI app.

Yes, I agree, but since you're not interested in using the web
interface, why do you care about this details?

> > But the web interface is not in contrast with the email interface.
> > Moreover from my POV the web inteface could even be set up only for
> > _submitting_ bug reports, not necessarily for manipulating them as well.
> Not for long.  The moment you give them a web interface, they'll be crawling
> all over the thing wanting every feature and it's dog built in there.

It seems to me that you're against such a web interface even if you're
not going to use it anyway. Why? Do you think that creating it could put
in danger the current mail accesibility of our BTS? I don't think so.

Cheers.

-- 
Stefano Zacchiroli -*- Computer Science PhD student @ Uny Bologna, Italy
zack@{cs.unibo.it,debian.org,bononia.it} -%- http://www.bononia.it/zack/
If there's any real truth it's that the entire multidimensional infinity
of the Universe is almost certainly being run by a bunch of maniacs. -!-

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