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Re: Nice ideas about a bug tracking system



Matthew Palmer [u] wrote on 10/09/2004 14:10:
On Fri, Sep 10, 2004 at 01:59:11PM +0200, Stefano Zacchiroli wrote:

If web-only people could not submit bug reports against debian packages
it's our fault, not their.

Eh?  They can send an e-mail to submit@bugs.debian.org using hotmail.  I
don't think it's our fault if some users are mental vegetables.

Yeah, they of course can do that, if they know how to do it. And as to how to do that, documentation could be a bit better. ;-)

(Yes, yes, be nice to the vegetables, the e-mail interface isn't as
"friendly" as a web GUI, and all the rest of it.  Write it if you want, but
the moment I have to fire up a web browser to manipulate bug reports is the
day I give up and go dairy farming).

Basically, I am with you on this. However, the debian big tracking system has a few "features" which make it quite annoying to me:
1) The web interface to searching/viewing bugs is too cluttered with
   all those email header lines. This makes it rather hard to read.
2) I don't know of a way to have myself get notifications when a bug
   changes (for example when it is resolved).
3) I actually miss a possibility to do some bug manipulation via the
   web, such as resolving or adding some additional info. Or (see #2)
   to have myself receive notifications when the bug changes

But all those would be fixable without removing the mail interface.

cu,
sven



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