[ #107111]: Re: Approved
Thank-you for using Aluria Software's Support System. Your ticket 107111 has been entered into our system. A technical support representative will be contacting you concerning your issue within 24-48 hours. During that time please familiarize yourself with the help files located on the website, in the program and the online FAQ page (http://www.aluriasoftware.com/index.php?menu=support&submenu=faq) to ensure your question has not already been answered there. We look forward to assisting you and will be contacting you shortly.
Due to a recent large volume of support requests the response time is currently 2-3 days. We apologize for the inconvenience and ask that you please remain patient while we attend to your request as quickly as possible.
If your request is concerning registration problems please check the following items:
1. Make sure the registration number you were sent does not contain any spaces or exclamation marks. If you see these in your registration please remove them and retry the registration.
2. If you did not receive your registration information and are using a Hotmail or MSN account please check your bulk mail folder for the confirmation email.
3. If your software will not register with the correct information and you are using Norton's or a firewall please disable them momentarily and retry the registration.
4. If you lost your registration and need to reobtain it please go to our registration and software retrieval page located at http://www.aluriasoftware.com/support/regretrieval/ and enter the requested information and click Submit to retrieve it.
5. If you recently purchased software and downloaded the 30 day trial version, please enter the registration information you received in your confirmation email into Spyware Eliminator by clicking on Help, Register and it will convert to the full version.
Our offices will be closed Friday September 3rd due to Hurricane Frances and Monday September 6th to observe Labor Day.
This email is an automatically generated response to notify you your request has been received. Please do not respond to this email, the autoresponder is an unattended address.
Thank You,
Support Staff
Aluria Software, LLC
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