Bug#256651: ITP: request-tracker3.2 -- Extensible trouble-ticket tracking system
Package: wnpp
Severity: wishlist
* Package name : request-tracker3.2
Version : 3.2.0
Upstream Author : Jesse Vincent <jesse@bestpractical.com>
* URL : http://bestpractical.com/rt/
* License : GPL 2
Description : Extensible trouble-ticket tracking system
Request Tracker (RT) is an enterprise-grade ticketing system which
enables a group of people to intelligently and efficiently manage
tasks, issues, and requests submitted by a community of users. It
features a web, email and command-line interfaces (see the package
rt3.2-clients).
.
Written in object-oriented Perl, RT is a high-level, portable,
platform independent system that eases collaboration within
organizations and makes it easy for them to take care of their
customers.
.
RT manages key tasks such as the identification, prioritization,
assignment, resolution and notification required by
enterprise-critical applications including project management, help
desk, NOC ticketing, CRM and software development.
.
This is the 3.2 series of RT, it can be installed alongside the 3.0
series (request-tracker3 and rt3-clients packages) without any
problems. This allows the user to run a stable system whilst also
testing the latest software. Common programs are managed by dpkg
alternatives.
-- System Information:
Debian Release: testing/unstable
APT prefers testing
APT policy: (900, 'testing')
Architecture: i386 (i686)
Kernel: Linux 2.6.7
Locale: LANG=C, LC_CTYPE=C
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