Re: Good I don't care too much Re: [Bug 594524] Please sync GENtle in Debian sid (main)
On Fri, Sep 10, 2010 at 11:50:29AM +0200, Steffen Möller wrote:
> :) it is somewhat of a relief to see that the Ubuntu folks are no better
> than us Debian people in their communication.
>
> I have a colleague using the software I just packaged under Ubuntu, which
> is why I had hoped to possibly speed up the transition process with a sync
> request. The replies I got were rather funny to me, almost offensive,
> since I find for any willing individual all information to be rightly
> available.
>
> If someone on the list would want to comment, please go ahead.
Looking at https://bugs.edge.launchpad.net/ubuntu/+bug/594524:
The first reply to your bug report (which took a few weeks) was a link to
step-by-step instructions for requesting a package sync.
The second reply to your bug (after another few weeks) was a specific
explanation of what information you needed to provide.
You didn't respond to either of these. They were terse (copy and paste)
replies, but they were accurate and gave you instructions on what to do.
A few weeks after that, your package propagated into Ubuntu, without being
expedited:
https://lists.ubuntu.com/archives/maverick-changes/2010-August/006049.html
...which made your request obsolete.
A few more weeks, and your bug report was automatically closed because it
was marked incomplete and you weren't responding.
How could we have done better?
- Someone could have responded more promptly to your bug report. Bugs which
aren't filed on a specific package are swept from time to time, but don't
get as much attention because there is a lot of noise.
- Someone could have clearly answered your question about whether the
process could be expedited. It was only implied that if you followed
the instructions, your request would have made it to the right place.
- Someone could have made an educated guess that you wanted to sync the
latest version of the source package "gentle" from unstable or
experimental (wherever it was at the time), and asked you to confirm.
- You could have replied and asked for clarification if you didn't
understand.
- Since you weren't sure of the process, you could have started by sending
an email (say, to ubuntu-devel or debian-derivatives), asking someone on
IRC what to do, or using the Q&A system in Launchpad. Bug reports aren't
usually the best place to ask questions about how to accomplish something.
--
- mdz
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