The client who wouldn't back up because she didn't want to spend any money,
found herself faced with a dead motherboard. She expected me to have a new
computer up and running with all her data on it within a few hours. (Note
that diagnosis was also to be included in the short timespan, as was
procurement.) It actually took me many hours to recover the data, which I
did successfully. Far from being grateful, she made my life a misery for
taking too long.
Had it been her hard drive that was dead, she might well have lost the data.
Lisi