Re: Debian may lose a user
On Tuesday 25 September 2007, Joe wrote:
> Mike McCarty wrote:
> > I provide this only to let you know that it looks like Debian
> > is going to lose a user to Windows shortly, due to perceived
> > lack of concern over user's difficulties shown by those who do
> > support for Debian. I have gently nudged her in the direction of
> > sticking with it a little longer, and so due to my reluctance to
> > kill Debian she has. But things seemingly have just gone on too
> > long.
> > Anyway, that's it, FWIW.
> Fair enough. A user who needs guaranteed outside support is not
> advised to use Debian, but one of the paid-for Linux-with-support
> distributions such as Red Hat. At a pinch, Windows might do, but
> check with Microsoft about the cost of support calls first, as it
> isn't included in the price. Support from Microsoft over breakages
> due to service packs and upgrades is free.
That's an interesting point: We hear a description of someone that
basically wants, for free, everything people pay hundreds of dollars
for. Sometimes it's easy to forget that open source software companies
often give away the software but make their earnings on support.
Oh, wait. Debian isn't a company. It's a non-profit organization. But
there are Debian based distros that one can buy support for, like
Ubuntu. Even without buying support, the Ubunut forums are good places
to get help.
There are always those who want everything and won't be happy no matter
what they get. Oddly enough, I find a lot of people complain more
about something they get for free than something they pay for.