Thank you for contacting Veterinary Services. We generally respond to
emails within 72 hours of receipt. If this is an urgent matter, please
read below for links to information on our website that should be able to
assist you more quickly. At this time, we do not have a central telephone
number for customer service.
We cannot provide medical diagnosis or treatment information. We recommend
that you contact a local Veterinarian for assistance with health issues and
West Nile Virus inoculation questions.
How to take a pet to a foreign country:
How to bring a pet into the US:
We do not have any regulations or restrictions on the importation of fish,
reptiles, lions, tigers, bears, foxes, monkeys, endangered species, guinea
pigs, hamsters, gerbils, mice, rats, chinchillas, squirrels, mongoose,
chipmunks, ferrets, or other rodents provided they have not been inoculated
with any pathogens for scientific purposes. If the latter is the case, they
require an import permit and can only be released to an approved
The CDC has responsibilities pertaining to the importation of primates.
Please visit their website at: http://www.cdc.gov/ncidod/dq/animal.htm.
The U.S. Department of the Interior, Law Enforcement Division, Fish and
Wildlife Services, has responsibility pertaining to the importation of
reptiles, fish, and endangered species. Please visit their website at:
http://permits.fws.gov/ and http://www.le.fws.gov/.
Import and Export of Animals, Animal Products, Controlled Material,
Organisms or Vectors
Please visit the National Center for Import and Export's site:
NCIE telephone and fax information:
Shipment on Hold - provide the following information:
* Air Way Bill number or Bill of Lading number (with the container numbers
and vessel name)
* description of the material placed on hold
* country of origin
* port of entry.
* Fax this information to: (301) 734-8226
* compliance fee of $68.00 may need to be paid (you will be informed when
Locate a Veterinary Services Area Office at:
* they can answer questions about animal export and associated permits
* assist you in locating an APHIS Accredited Veterinarian in your state
* respond to animal health investigation questions