[OT] user psychology
I've been searching around the web for some documentation on how to deal
with users from the perspective of a systems administrator. I'm finding
a lot on account management and user policies but not much by way of
dealing with people. I'm interested in educating myself about the different
approaches sys admins take and the success or failure of these approaches.
As you can guess I've recently inherited a network. I'm having no
problems with the technical side of administering the network but am
finding myself increasingly taking more of a hard-line with regards to
users and I would like to decide where I want to draw the lines.
To know the truth is to distort the Universe.
Alfred N. Whitehead (adaptation)