Dear Valued Customer, Thank you for emailing Party Domain. We aim to deal with all emails within 24/48 hours from receipt, however in busy periods this can take longer. If your enquiry is in regard to an order already placed and you wish to make an urgent change or amendment to this, we would recommend you contact our dedicated customer service team on Tel : 01274 777853 Monday - Thursday 09:30am until 3.30pm. Thank You Party Domain