The
email to which you replied is used only to send, not to receive, Aeroplan®
emails. We regret that we are unable to respond to your query via this
communication.
However,
if you require information regarding your membership or activity with
Aeroplan, the list below is of common requests made by members. Please
click on the link that corresponds with your request, and you will be
brought to the page on aeroplan.com that addresses your inquiry.
Please note
that some of the requests listed below require you to speak directly with
an Aeroplan Customer Service Representative. The Contact Us page on aeroplan.com will provide you with the appropriate
Aeroplan contact information for your area.
- Aeroplan
Miles not credited to your account
- Your
Aeroplan Mileage balance (membership number and personal identification
number (PIN) required)
- Lost
or missing PIN
- Lost
Aeroplan card (membership number required)
- Lost
membership number
- Applied
for an Aeroplan membership but haven't received the new member package
- Personal
profile updates (i.e. change of mailing address, payment
mode, email address)
- Questions
about Aeroplan offers and news
- Questions
about flights on Air Canada
For
all other inquiries, you can get instant answers on the
FAQ/Assistance
page on aeroplan.com.
We are always
working to enhance our program in order to meet the needs of our members.
Again, thank you for your interest and participation in Aeroplan.
The aeroplan.com
team
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