Re: On maintainers not responding to bugs
On Mon, 26 Feb 2007 03:10:09 +0100, Pierre Habouzit wrote:
> There is a thing to know about bugs, answering "hey, I got your mail"
> is useless
Hi Pierre,
I'm a user, not a developer. I've filed perhaps a couple of a dozen bugs,
and I find great value in a reply which has no content other than "hey, I
got your mail". It tells me that the maintainer noticed and cares. This is
meaningful to me.
I interpret filing a bug and getting no reply at all as: the maintainer
is absent/doesn't care/didn't notice/various other not-good states. This
is frustrating. (An automated reply counts as no reply in this context.)
I think that most submitters would feel similarly.
> So now let's do a simple calculation. 100 bugs, 20 minutes, that's
> 2000 minutes, over 6 weeks, that's 333 minutes a week, meaning at least
> 6 hours a half of work. Just to keep up with bugs. Of completely tedious
> work.
Say 1 minute to do a simple got-it reply, that brings it down to about 20
minutes weekly of work which is meaningful to users and makes them feel
better about Debian. Personally, I think that's a reasonable investment.
(My $0.02.)
Reid
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