Bug#387046: ITP: request-tracker3.6 -- extensible trouble-ticket tracking system
Package: wnpp
Owner: Niko Tyni <ntyni@iki.fi>
Severity: wishlist
* Package name : request-tracker3.6
Version : 3.6.1
Upstream Author : Jesse Vincent <jesse@bestpractical.com>
* URL : http://bestpractical.com/rt/
* License : GPL v2
Programming Lang: Perl
Description : Extensible trouble-ticket tracking system
Request Tracker (RT) is an enterprise-grade ticketing system which
enables a group of people to intelligently and efficiently manage
tasks, issues, and requests submitted by a community of users. It
features a web, email and command-line interfaces (see the package
rt3.6-clients).
.
This is the 3.6 series of RT, it can be installed alongside the 3.4
series without any problems.
.
Written in object-oriented Perl, RT is a high-level, portable,
platform independent system that eases collaboration within
organizations and makes it easy for them to take care of their
customers.
.
RT manages key tasks such as the identification, prioritization,
assignment, resolution and notification required by
enterprise-critical applications including project management, help
desk, NOC ticketing, CRM and software development.
We have formed an Alioth team for maintaining Request Tracker and
will be adopting the currently orphaned request-tracker3.4 package as
well. Interested developers are naturally welcome to join.
We are hoping to get both 3.4 and 3.6 into etch, and then remove 3.4
before etch+1 when users have had their time to upgrade. This would be
similar to what happened with sarge, which had both 3.0 and 3.4.
Cheers,
--
Niko Tyni ntyni@iki.fi
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