Bob Alexander <bob@ngi.it> writes:
I was simply suggesting wikis, having imagined the requirements the OP
had, and
believing that form of "knowledge logging" was the best compromise
between ease
of use and functionalities needed.
He asked about a knowledge base. I'd assume from that... he wanted a
knowledge base.
I believe no-one here implied artificial reasoning is no good, only
maybe
inappropriate to the task.
The task of knowledge base?
Maybe the expert system was a bit out of place but it actually fit's his
requirements much
more closely. Personally, I think many folk {specifically customers}
would be served better
by an easy research system rather than a wiki. Wiki's are geared to
discussion. Expert
systems are geared to information retrieval.
It's not really that much more complex.