Re: DAM and NEW queues processing
Bernd Zeimetz schrieb am Dienstag, dem 23. Juni 2009:
> Lucas Nussbaum wrote:
> > On 23/06/09 at 12:06 +0200, Bernd Zeimetz wrote:
> >> No way. Most reports show that a lot of NMs don't know about a lot of
> >> things asked during the NM process. This is true even for those who
> >> are DM already.
> >
> > Is that really problem? We need people who take the right decisions (and
> > that includes asking questions when they don't know or are not sure
> > about something), not people who can repeat all our documentation from
> > memory.
>
> 80% or more of the questions are questions about daily tasks, so yes, you're
> supposed to know that from brain. Or you should at least have heard something
> about it, which is another things the NM process is for: educate people.
That being said, having to be a DM for some time before tying up the
resources for the whole NM process does sound like a good idea.
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