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Bug#1018265: marked as done (cups picks manual tray on HP Color LaserJet M252dw)

Your message dated Thu, 15 Dec 2022 17:44:40 +0000
with message-id <15122022173442.289cce0cbab6@desktop.copernicus.org.uk>
and subject line cups picks manual tray on HP Color LaserJet M252dw
has caused the Debian Bug report #1018265,
regarding cups picks manual tray on HP Color LaserJet M252dw
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org
immediately.)


-- 
1018265: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=1018265
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message --- 
Package: cups
Version: 2.3.3op2-3+deb11u2
Severity: important
X-Debbugs-Cc: sb@dod.no

Dear Maintainer,

When printing, the printer picks what it calls "Tray 1", which is a slot in the
front of the printer, where sheets can be fed one at a time. After feeding a
sheet in, I have to press "OK" on the printer's front panel display.

This has to be repeated for each sheet printed and makes it cumbersome to use
the printer.

I have opened "System->Administration->Print Settings" from the debian menu.

I have double clicked on the printer HP_Color_LaserJet_Pro_M252dw_501595_

In "Printer Properties"->"Print Options" there is the setting "Media source".

"Media source" is a dropdown with the values
 Automatic
 Manual
 Tray 1
 Tray 2

I have tried the settings "Automatic" (the default) and "Tray 1" and
"Tray 2" and all of them uses the manual tray, which the printer display
calls "Tray 1".

There was no change. The printer still printed from the manual tray

I had expected "Tray 2" and "Automatic" to pick "Tray 2", which is the regular
paper tray.

Cups report the printer as HP Color LaserJet Pro M252dw, driverless, cups-
filters 1.28.7 (so driverless.ppd is in use. This is a network printer with
PostScript).

I don't know when this behaviour started, but I can't remember needing to feed
paper manually in December/November 2021, when I printed the Christmas letters.

-- System Information:
Debian Release: 11.4
  APT prefers stable-updates
  APT policy: (500, 'stable-updates'), (500, 'stable-security'), (500,
'stable')
Architecture: amd64 (x86_64)

Kernel: Linux 5.18.0-0.deb11.3-amd64 (SMP w/12 CPU threads; PREEMPT)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8),
LANGUAGE=en_US:en
Shell: /bin/sh linked to /usr/bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled

Versions of packages cups depends on:
ii  cups-client            2.3.3op2-3+deb11u2
ii  cups-common            2.3.3op2-3+deb11u2
ii  cups-core-drivers      2.3.3op2-3+deb11u2
ii  cups-daemon            2.3.3op2-3+deb11u2
ii  cups-filters           1.28.7-1+deb11u1
ii  cups-ppdc              2.3.3op2-3+deb11u2
ii  cups-server-common     2.3.3op2-3+deb11u2
ii  debconf [debconf-2.0]  1.5.77
ii  ghostscript            9.53.3~dfsg-7+deb11u2
ii  libavahi-client3       0.8-5
ii  libavahi-common3       0.8-5
ii  libc6                  2.31-13+deb11u3
ii  libcups2               2.3.3op2-3+deb11u2
ii  libgcc-s1              10.2.1-6
ii  libstdc++6             10.2.1-6
ii  libusb-1.0-0           2:1.0.24-3
ii  poppler-utils          20.09.0-3.1
ii  procps                 2:3.3.17-5

Versions of packages cups recommends:
ii  avahi-daemon  0.8-5
ii  colord        1.4.5-3

Versions of packages cups suggests:
pn  cups-bsd                                   <none>
pn  cups-pdf                                   <none>
pn  foomatic-db-compressed-ppds | foomatic-db  <none>
pn  smbclient                                  <none>
ii  udev                                       247.3-7

-- debconf information:
  cupsys/raw-print: true

--- End Message ---
--- Begin Message --- 
> When printing, the printer picks what it calls "Tray 1", which is a slot in the
> front of the printer, where sheets can be fed one at a time. After feeding a
> sheet in, I have to press "OK" on the printer's front panel display.
> 
> This has to be repeated for each sheet printed and makes it cumbersome to use
> the printer.
> 
> I have opened "System->Administration->Print Settings" from the debian menu.
> 
> I have double clicked on the printer HP_Color_LaserJet_Pro_M252dw_501595_
> 
> In "Printer Properties"->"Print Options" there is the setting "Media source".
> 
> "Media source" is a dropdown with the values
>  Automatic
>  Manual
>  Tray 1
>  Tray 2
> 
> I have tried the settings "Automatic" (the default) and "Tray 1" and
> "Tray 2" and all of them uses the manual tray, which the printer display
> calls "Tray 1".
> 
> There was no change. The printer still printed from the manual tray

The thread beginning at

  https://lists.cups.org/pipermail/cups/2022-December/075172.html

indicates that this issue is now resolved. Hence closing.

Cheers,

Brian.

--- End Message ---
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