HP Printer OfficeJet_Pro_6970 is not working under PureOS (Debian 11)
Hi, I can't get my printer to work and the support at PureOS can't help me. Maybe you know a solution. hp-check attached. Thank you! Regards, Florian
hp-check[7599]: info: :
hp-check[7599]: info: :[01mHP Linux Imaging and Printing System (ver. 3.21.2)[0m
hp-check[7599]: info: :[01mDependency/Version Check Utility ver. 15.1[0m
hp-check[7599]: info: :
hp-check[7599]: info: :Copyright (c) 2001-18 HP Development Company, LP
hp-check[7599]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[7599]: info: :This is free software, and you are welcome to distribute it
hp-check[7599]: info: :under certain conditions. See COPYING file for more details.
hp-check[7599]: info: :
hp-check[7599]: info: :[01mNote: hp-check can be run in three modes:[0m
hp-check[7599]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP.
hp-check[7599]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to
hp-check[7599]: info: :successfully run.
hp-check[7599]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies).
hp-check[7599]: info: :
hp-check[7599]: info: :Check types:
hp-check[7599]: info: :a. EXTERNALDEP - External Dependencies
hp-check[7599]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[7599]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[7599]: info: :d. [All are run-time checks]
hp-check[7599]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[7599]: info: :
hp-check[7599]: info: :Status Types:
hp-check[7599]: info: : OK
hp-check[7599]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[7599]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[7599]: info: :
warning: pureos distro is not found in AUTH_TYPES
warning: [01munknown-10.0 version is not supported. Using unknown-0 versions dependencies to verify and install...[0m
hp-check[7599]: info: :
hp-check[7599]: info: :---------------
hp-check[7599]: info: :| SYSTEM INFO |
hp-check[7599]: info: :---------------
hp-check[7599]: info: :
hp-check[7599]: info: : Kernel: 5.10.0-9-amd64 #1 SMP Debian 5.10.70-1 (2021-09-30) GNU/Linux
Host: fdohrmann-librem15v3
Proc: 5.10.0-9-amd64 #1 SMP Debian 5.10.70-1 (2021-09-30) GNU/Linux
Distribution: unknown 10.0
hp-check[7599]: info: : Bitness: 64 bit
hp-check[7599]: info: :
hp-check[7599]: info: :-----------------------
hp-check[7599]: info: :| HPLIP CONFIGURATION |
hp-check[7599]: info: :-----------------------
hp-check[7599]: info: :
hp-check[7599]: info: :HPLIP-Version: HPLIP 3.21.2
hp-check[7599]: info: :HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro 10.0 version
hp-check[7599]: info: :
hp-check[7599]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[7599]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.21.2
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip
html=/usr/share/doc/hplip-doc
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.21.2
restricted-build=no
ui-toolkit=qt5
qt3=no
qt4=no
qt5=yes
policy-kit=yes
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=no
class-driver=no
hp-check[7599]: info: :
hp-check[7599]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[7599]: info: :Plugins are not installed. Could not access file: No such file or directory
hp-check[7599]: info: :
hp-check[7599]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[7599]: info: :[installation]
date_time = 10/26/21 16:23:46
version = 3.21.2
hp-check[7599]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[7599]: info: :
hp-check[7599]: info: :-------------------------
hp-check[7599]: info: :| External Dependencies |
hp-check[7599]: info: :-------------------------
hp-check[7599]: info: :
hp-check[7599]: info: :[31;01m error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'[0m
hp-check[7599]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.53.3 OK -
hp-check[7599]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[7599]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.31 OK -
hp-check[7599]: info: : dbus DBus - Message bus system REQUIRED - 1.12.20 OK -
hp-check[7599]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
hp-check[7599]: info: : network network -wget OPTIONAL - 1.21 OK -
hp-check[7599]: info: : avahi-utils avahi-utils OPTIONAL - 0.8 OK -
hp-check[7599]: info: :
hp-check[7599]: info: :------------------------
hp-check[7599]: info: :| General Dependencies |
hp-check[7599]: info: :------------------------
hp-check[7599]: info: :
hp-check[7599]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK -
hp-check[7599]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
hp-check[7599]: info: : cups-image CUPS image - CUPS image development files REQUIRED - - OK -
hp-check[7599]: info: : libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
hp-check[7599]: info: : libusb libusb - USB library REQUIRED - 1.0 OK -
hp-check[7599]: info: : sane SANE - Scanning library REQUIRED - - OK -
hp-check[7599]: info: : sane-devel SANE - Scanning library development files REQUIRED - - OK -
hp-check[7599]: info: :[31;01m error: libavahi-dev libavahi-dev REQUIRED - - MISSING 'libavahi-dev needs to be installed'[0m
hp-check[7599]: info: :[31;01m error: libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 - MISSING 'libnetsnmp-devel needs to be installed'[0m
hp-check[7599]: info: :[31;01m error: libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 MISSING 'libcrypto needs to be installed'[0m
hp-check[7599]: info: : python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.9.2 OK -
hp-check[7599]: info: :[31;01m error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - MISSING 'python3-notify2 needs to be installed'[0m
hp-check[7599]: info: :[31;01m error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'[0m
hp-check[7599]: info: :[31;01m error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'[0m
hp-check[7599]: info: : python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
hp-check[7599]: info: : python3-xml Python XML libraries REQUIRED - 2.2.10 OK -
hp-check[7599]: info: : python3-devel Python devel - Python development files REQUIRED 2.2 3.9.2 OK -
hp-check[7599]: info: : python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 8.1.2 OK -
hp-check[7599]: info: : python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.59 OK -
hp-check[7599]: info: :
hp-check[7599]: info: :--------------
hp-check[7599]: info: :| COMPILEDEP |
hp-check[7599]: info: :--------------
hp-check[7599]: info: :
hp-check[7599]: info: :[31;01m error: libtool libtool - Library building support services REQUIRED - - MISSING 'libtool needs to be installed'[0m
hp-check[7599]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 10.2.1 OK -
hp-check[7599]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.3 OK -
hp-check[7599]: info: :
hp-check[7599]: info: :---------------------
hp-check[7599]: info: :| Python Extentions |
hp-check[7599]: info: :---------------------
hp-check[7599]: info: :
hp-check[7599]: info: : cupsext CUPS-Extension REQUIRED - 3.21.2 OK -
hp-check[7599]: info: : hpmudext IO-Extension REQUIRED - 3.21.2 OK -
hp-check[7599]: info: :
hp-check[7599]: info: :----------------------
hp-check[7599]: info: :| Scan Configuration |
hp-check[7599]: info: :----------------------
hp-check[7599]: info: :
hp-check[7599]: info: :'/etc/sane.d/dll.d/hpaio' not found.
hp-check[7599]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.21.2 OK 'hpaio found in /etc/sane.d/dll.conf'
hp-check[7599]: info: : scanext Scan-SANE-Extension REQUIRED - 3.21.2 OK -
hp-check[7599]: info: :
hp-check[7599]: info: :------------------------------
hp-check[7599]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[7599]: info: :------------------------------
hp-check[7599]: info: :
hp-check[7599]: info: :device `escl:http://127.0.0.1:60000' is a HP OfficeJet Pro 6970 (USB) flatbed scanner
device `hpaio:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090' is a Hewlett-Packard OfficeJet_Pro_6970 all-in-one
hp-check[7599]: info: :
hp-check[7599]: info: :--------------------------
hp-check[7599]: info: :| DISCOVERED USB DEVICES |
hp-check[7599]: info: :--------------------------
hp-check[7599]: info: :
hp-check[7599]: info: : Device URI Model
hp-check[7599]: info: : -------------------------------------------- -----------------------------------------
hp-check[7599]: info: : hp:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090 HP OfficeJet Pro 6970
hp-check[7599]: info: :
hp-check[7599]: info: :---------------------------------
hp-check[7599]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[7599]: info: :---------------------------------
hp-check[7599]: info: :
hp-check[7599]: info: :
hp-check[7599]: info: :[01mHP_OfficeJet_Pro_6970[0m
hp-check[7599]: info: :[01m---------------------[0m
hp-check[7599]: info: :Type: Printer
hp-check[7599]: info: :Device URI: hp:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090
hp-check[7599]: info: :PPD: /etc/cups/ppd/HP_OfficeJet_Pro_6970.ppd
warning: Failed to read /etc/cups/ppd/HP_OfficeJet_Pro_6970.ppd ppd file
hp-check[7599]: info: :PPD Description:
hp-check[7599]: info: :Printer status: Drucker HP_OfficeJet_Pro_6970 ist im Leerlauf. Aktiviert seit Di 26 Okt 2021 16:17:28 CEST
error: Device not found
error: Communication status: Failed
hp-check[7599]: info: :
hp-check[7599]: info: :[01mOfficeJet-Pro-6970[0m
hp-check[7599]: info: :[01m------------------[0m
hp-check[7599]: info: :Type: Printer
hp-check[7599]: info: :Device URI: hp:/usb/OfficeJet_Pro_6970?serial=TH7AO1Q090
hp-check[7599]: info: :PPD: /etc/cups/ppd/OfficeJet-Pro-6970.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet-Pro-6970.ppd ppd file
hp-check[7599]: info: :PPD Description:
hp-check[7599]: info: :Printer status: Drucker OfficeJet-Pro-6970 ist im Leerlauf. Aktiviert seit Di 26 Okt 2021 16:10:22 CEST
error: Device not found
error: Communication status: Failed
hp-check[7599]: info: :
hp-check[7599]: info: :
hp-check[7599]: info: :--------------
hp-check[7599]: info: :| PERMISSION |
hp-check[7599]: info: :--------------
hp-check[7599]: info: :
hp-check[7599]: info: :USB HP_OfficeJet_Pro_6970 Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw- rw- rw- rw- r--'
hp-check[7599]: info: :
hp-check[7599]: info: :-----------
hp-check[7599]: info: :| SUMMARY |
hp-check[7599]: info: :-----------
hp-check[7599]: info: :
hp-check[7599]: info: :[01mMissing Required Dependencies[0m
hp-check[7599]: info: :[01m-----------------------------[0m
hp-check[7599]: info: :None
hp-check[7599]: info: :
hp-check[7599]: info: :[01mMissing Optional Dependencies[0m
hp-check[7599]: info: :[01m-----------------------------[0m
hp-check[7599]: info: :None
hp-check[7599]: info: :
hp-check[7599]: info: :Total Errors: 10
hp-check[7599]: info: :Total Warnings: 0
hp-check[7599]: info: :
hp-check[7599]: info: :
hp-check[7599]: info: :Done.
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