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Bug#950690: marked as done (cups-filters: Printing fails with an error about Grayscale/monochrome conversion)



Your message dated Wed, 5 Feb 2020 23:06:49 +0000
with message-id <05022020230145.b8d518645eaf@desktop.copernicus.org.uk>
and subject line Re: Bug#950690: cups-filters: Printing fails with an error about Grayscale/monochrome conversion
has caused the Debian Bug report #950690,
regarding cups-filters: Printing fails with an error about Grayscale/monochrome conversion
to be marked as done.

This means that you claim that the problem has been dealt with.
If this is not the case it is now your responsibility to reopen the
Bug report if necessary, and/or fix the problem forthwith.

(NB: If you are a system administrator and have no idea what this
message is talking about, this may indicate a serious mail system
misconfiguration somewhere. Please contact owner@bugs.debian.org
immediately.)


-- 
950690: https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=950690
Debian Bug Tracking System
Contact owner@bugs.debian.org with problems
--- Begin Message ---
Package: cups-filters
Version: 1.27.0-2
Severity: important

Hi,

since “some” time (few weeks maybe, I guess the 1.27.0 upload), I can't
print on my Brother HL-5250DN network printer (which was working just
fine earlier).

The printer is laser monochrome, and I always was able to print color
and monochrome stuff, conversion was happening just fine.

Now, when I try to print, nothing happens and I guess an error in the
logs about:

W [04/Feb/2020:21:28:45 +0100] [Job 570] Grayscale/monochrome printing
requested for this job but Poppler is not able to convert to
grayscale/monochrome PostScript.
W [04/Feb/2020:21:28:45 +0100] [Job 570] Use \"pdftops-renderer\" option
(see README file) to use Ghostscript or MuPDF for the PDF -> PostScript
conversion.

First, it's really not obvious from the log *which* README this is
about, and I had to dig a little before finding it was the one from
cups-filters.

Then, I tried to set pdftops-renderer-default to various options (gs,
pdftocairo) using:

lpadmin -p printer -o pdftops-renderer-default=<foo>

but it didn't work.

With:

- gs: nothing prints, but nothing happens in the logs
- pdftocairo: same error message than without any option
- pdftops: same error

With mupdf it does send something to the printer but the results shows:

ERROR NAME;
  undefined
COMMAND;
  °
OPERAND STACK;

and in the logs I get:

W [04/Feb/2020:21:34:29 +0100] [Job 573] Level 3 PostScript not
supported by mutool.

Downgrading to 1.26.2 from testing seems to fix the problem (I still
have the log entry, though, it seems, so maybe it's unrelated).

Regards,

-- System Information:
Debian Release: bullseye/sid
  APT prefers unstable-debug
  APT policy: (500, 'unstable-debug'), (500, 'unstable'), (450, 'experimental')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 5.4.0-3-amd64 (SMP w/2 CPU cores)
Locale: LANG=fr_FR.utf8, LC_CTYPE=fr_FR.utf8 (charmap=UTF-8), LANGUAGE=fr_FR.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)
LSM: AppArmor: enabled

Versions of packages cups-filters depends on:
ii  bc                         1.07.1-2+b2
ii  cups-filters-core-drivers  1.27.0-2
ii  ghostscript                9.50~dfsg-5
ii  libc6                      2.29-9
ii  libcups2                   2.3.1-4
ii  libcupsfilters1            1.27.0-2
ii  libfontconfig1             2.13.1-2+b1
ii  libfontembed1              1.27.0-2
ii  libgcc-s1 [libgcc1]        10-20200202-1
ii  libgcc1                    1:9.2.1-25
ii  libqpdf26                  9.1.1-1
ii  libstdc++6                 10-20200202-1
ii  poppler-utils              0.71.0-6

Versions of packages cups-filters recommends:
ii  colord             1.4.4-1
ii  liblouis-bin       3.12.0-3
ii  liblouisutdml-bin  2.8.0-3

Versions of packages cups-filters suggests:
pn  antiword                                   <none>
pn  docx2txt                                   <none>
pn  foomatic-db-compressed-ppds | foomatic-db  <none>
ii  imagemagick                                8:6.9.10.23+dfsg-2.1+b2
ii  imagemagick-6.q16 [imagemagick]            8:6.9.10.23+dfsg-2.1+b2

-- Configuration Files:
/etc/modules-load.d/cups-filters.conf changed:


-- no debconf information

--- End Message ---
--- Begin Message ---
On Wed 05 Feb 2020 at 20:14:27 +0100, Yves-Alexis Perez wrote:

> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA256
> 
> On Wed, 2020-02-05 at 19:32 +0100, Till Kamppeter wrote:
> > Probably the best is to try to print without using PostScript. When 
> > creating a print queue and selecting your printer's make, model, and 
> > driver manually, have a look at PCL 6/XL (pxlmono) or PCL 5e 
> > (ljet4/ljet4d/hpcups/hpijs) options.
> 
> So, I'm even more confused. I've upgraded again cups-filters (to 1.27.0-2) in
> order to do a comparison check, and tried to print, and it did work (with the
> Brother PPD, unchanged).

If I understand you correctly, you are now printing successfully. In
that case we now have nothing to take action on. Consequently, I will
close the report. Thank you for your co-operative contributions.

Regards,

Brian.

--- End Message ---

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