Bug#710297: cups: server-error-internal-error encountered when setting up new printer (Dell 5130cdn color laser)
Package: cups
Version: 1.5.3-5
Severity: normal
Dear Maintainer,
In Debian 7 stable with the provided cups (1.5.3-5) I tried to add a new
printer with external PPD file. The printer is: Dell C3760DN color laser
printer, and I used the PPD given by Dell.
The driver (PPD actually) was obtained from
http://www.dell.com/support/drivers/us/en/04/DriverDetails/Product/dell-
c3760dn?driverId=YN48J&osCode=LNUX&fileId=2998271512&languageCode=EN&categoryId=DD
I converted the RPM to DEB with alien. Installed it, and tried to set up the
printer using the GTK GUI (system-config-printer command). I then specified the
PPD location manually in the dialog titled "Choose Driver". But when I clicked
"Apply" in the "Describe Printer", an error message shows up with this error:
CUPS server error
There was an error during the CUPS operation: 'server-error-internal-error'.
I increased the log level to 'debug2' in /etc/cups/cupsd.conf and I found this
portion surrounding the error message in /var/log/cups/error_log:
d [29/May/2013:11:59:33 -0400] cupsdAddPrinter("dellcolor")
d [29/May/2013:11:59:33 -0400] cupsdAddPrinter: Adding dellcolor to Printers
I [29/May/2013:11:59:33 -0400] Setting dellcolor device-uri to
"socket://prism.physics.wm.edu:9100" (was "file:///dev/null".)
d [29/May/2013:11:59:33 -0400] set_printer_defaults: printer-info
d [29/May/2013:11:59:33 -0400] set_printer_defaults: printer-location
d [29/May/2013:11:59:33 -0400] set_printer_defaults: device-uri
d [29/May/2013:11:59:33 -0400] copy_file("/var/spool/cups/00000001",
"/etc/cups/interfaces/dellcolor")
D [29/May/2013:11:59:33 -0400] CUPS-Add-Modify-Printer server-error-internal-
error: Unable to copy interface script - No such file or directory
E [29/May/2013:11:59:33 -0400] Returning IPP server-error-internal-error for
CUPS-Add-Modify-Printer (ipp://localhost/printers/dellcolor) from localhost
d [29/May/2013:11:59:33 -0400] cupsdProcessIPPRequest: ippLength(response)=153
I checked that in my installation (which is debian 7 amd64, xfce desktop,
installed from LiveCD), there is no subdir /etc/cups/interfaces . I made that
subdirectory manually, and the printer setup process continues. But in the end
I saw a blank /etc/cups/interfaces/dellcolor, while I saw no
/etc/cups/interfaces/dellcolor.ppd . This is strange!
I am reporting this bug per chance someone can help out and fix this problem.
Thanks,
Wirawan
-- System Information:
Debian Release: 7.0
APT prefers stable-updates
APT policy: (500, 'stable-updates'), (500, 'stable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386
Kernel: Linux 3.2.0-4-amd64 (SMP w/2 CPU cores)
Locale: LANG=en_US.UTF-8, LC_CTYPE=en_US.UTF-8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Versions of packages cups depends on:
ii adduser 3.113+nmu3
ii bc 1.06.95-2+b1
ii cups-client 1.5.3-5
ii cups-common 1.5.3-5
ii cups-filters 1.0.18-2.1
ii cups-ppdc 1.5.3-5
ii debconf [debconf-2.0] 1.5.49
ii dpkg 1.16.10
ii ghostscript 9.05~dfsg-6.3
ii libavahi-client3 0.6.31-2
ii libavahi-common3 0.6.31-2
ii libc-bin 2.13-38
ii libc6 2.13-38
ii libcups2 1.5.3-5
ii libcupscgi1 1.5.3-5
ii libcupsimage2 1.5.3-5
ii libcupsmime1 1.5.3-5
ii libcupsppdc1 1.5.3-5
ii libdbus-1-3 1.6.8-1
ii libgcc1 1:4.7.2-5
ii libgnutls26 2.12.20-6
ii libgssapi-krb5-2 1.10.1+dfsg-5
ii libkrb5-3 1.10.1+dfsg-5
ii libldap-2.4-2 2.4.31-1+nmu2
ii libpam0g 1.1.3-7.1
ii libpaper1 1.1.24+nmu2
ii libslp1 1.2.1-9
ii libstdc++6 4.7.2-5
ii libusb-1.0-0 2:1.0.11-1
ii lsb-base 4.1+Debian8
ii poppler-utils 0.18.4-6
ii procps 1:3.3.3-3
ii ssl-cert 1.0.32
Versions of packages cups recommends:
ii avahi-daemon 0.6.31-2
pn colord <none>
ii foomatic-filters 4.0.17-1
ii ghostscript-cups 9.05~dfsg-6.3
ii printer-driver-gutenprint 5.2.9-1
Versions of packages cups suggests:
ii cups-bsd 1.5.3-5
pn cups-pdf <none>
ii foomatic-db-compressed-ppds [foomatic-db] 20120523-1
ii hplip 3.12.6-3.1
ii printer-driver-hpcups 3.12.6-3.1
ii smbclient 2:3.6.6-6
ii udev 175-7.2
-- debconf information:
cupsys/raw-print: true
cupsys/backend: ipp, lpd, socket, usb, snmp, dnssd
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