Re: bug-reporting for non-English users
Thanks for your response, Frans.
On 29/04/2005, at 8:05 PM, Frans Pop wrote:
That would still give a maintainer extra work. Also, the working
language
for Debian _is_ English for all general lists and for the BTS.
Also, a bug submitter should _always_ first check if a bug has already
been submitted or not, which would not be possible for people that do
not
speak English.
Yes, that's a good point. It makes it difficult for any non-English
user to keep up with current information.
I would suggest that supporting people who don't speak/write English is
the responsibility of the Vietnamese user community. The obvious thing
to
do is to set up a Vietnamese Debian user mailing list and encourage
users
to present their problems there.
"The community" could then check if a bug has already been filed and
help
with filing the bug and dealing with follow-up questions.
I don't know how this works for you, but people come and go a lot.
That's where an updatable page with the current mailing list / forum /
channel could be kept, as part of the Debian central site, looks like a
more useful option. It's sometimes difficult to anticipate what
direction new users are likely to take, but as long as they see some
contact info somewhere, it should help. It's important that such
information survives migration of key people ... I'm not sure how that
could be done.
from Clytie (vi-VN, team/nhóm Gnome-vi)
Clytie Siddall--Renmark, in the Riverland of South Australia
Ở thành phố Renmark, tại miền sông của Nam Úc
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